Carmen Smith

Background

About Carmen Smith

Workforce Scheduler and Finance professional with successful track record of 15 + years within the hospitality, banking, furniture and education sectors. Multilingual - Fluent in English and Spanish (native) recognised as a flexible, engaging and high impact communicator. A consistent key element throughout my career journey has been my ability and interest in working with a wide range of stakeholders and clients on a national and international level. My key achievements include- Responsible for the successful transition to remote working of 15 contact center agents during covid within 2 days- Reduced Debtors by 600k within a three month period- Reduced Days outstanding from 60 to 45 days- Quick integration and effectiveness when transitioning into new roles- Successfully communicated with a variety of award bodies ie: RSA, CFA, PMI, to ensure testing facilities and process were effective. Workforce Management Scheduler | Business Requirement Analyst | Accounts Payable and Receivable | Customer Service | Contact Center Currently focus on securing a new role which optimises my capabilities in organisation, management, communication and teamwork.