Carol Hilbert
Manager Workforce Management at Usaa
Based in Phoenix, United States
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Seniority
Manager
Department
Operations
Location
Phoenix
Industry
Financial Services
Company size
40K
Contact information
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c•••••••@usaajobs.com
Phone
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Background
About Carol Hilbert
Product/Project Management Leader with extensive experience in understanding customer value and translating needs into comprehensive, innovative business solutions. Known for ability to understand complex technical information and drive return on investment by strategic leadership, facilitating conversations, influencing buy-in, coaching, and mentoring high performing teams. Core Competencies: • Influential, Authentic, Passionate, and Persuasive • Build Powerful and Engaging Internal/External Relationships and Strategic Partnerships with Stakeholders • Methodologies: Agile, Scrum, Waterfall • Product Management tools: JIRA, Rally Areas of Expertise: • Large-Scale/National Contact Center Operations • Evaluating/Converting/Delivering Metrics to Measurable ROI • Gallup Strengths Ambassador
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