Carol Passos

Background

About Carol Passos

35+ years of relevant experience in Information Technology Product Development and Software Engineering. As the Chief Operating Officer, I have been responsible for leading the design and development of projects base on a cloud-based no-code/low-code platform as a service, that has driven innovation through efficient planning and execution of software product projects. In addition to my technical proficiency, I bring a strong background in executive leadership and operational management, including quality and process management. Holding a PhD in Computer Science from the Federal University of Bahia (UFBA), along with experience in academic research and international collaboration at the Norwegian University of Science and Technology (NTNU) and at the Fraunhofer Project Center at UFBA (2012-2019), I offer a unique blend of technical, managerial, and research-driven expertise. •Experience in product management involving software engineering processes, methods, tools and techniques for developing and customizing mobile and web applications. •Experience in executing product software development projects from inception to delivery in a process driven manner. •Experience in driving the organization's IT business roadmap and its offerings. •Experience in Business process mapping, modeling and improvement. •Experience in Software Development and Agile Methodologies - planning, execution and analysis of operation results (products, projects and IT services) establishing guidelines, processes, automation with a focus on scale and productivity. •Performance as appraiser of adherent processes to •Performance as an internal appraiser to check adherence of Software Process, according to the practices of CMMI-DEV level 2 to 5, LEAN SIX SIGMA. •Experience in Service and Process Automation - chatbot and RPA. •Experience in IT Monitoring and Business Operation Center (BOC/NOC). •Performance as lecturer on Software Engineering/ IT Disciplines. Skills: Product Development Software Engineering Software Products, Projects and Tech Services Executive Management Process Modeling and Auditing Project and Knowledge Management Strategic Planning - OKRs Methodology Software Quality and Process Improvement Process Automation - ChatBot and RPA Salesforce ADMIN - CRM B2B Digital Monitoring - BOC/NOC