Carolina Ferreira

Background

About Carolina Ferreira

Data-driven and customer-oriented with 4 years of work experience with Project Management and Agile Methodologies leading IT teams- Work experience managing Channel Support projects in Latin America that impact the lives of more than 30 million users:> Phone, IVR, In-App, Messaging and WhatsApp;> Proactive campaigns using Robocalls, In-App and WhatsApp Proactive contact- Work experience in Chatbot Conversation Design- Solid work experience in IT Project Management, guided and managed development team in the full SDLC for an online voting system that supported around 700,00 users in 24 hours of election- Solid work experience with remote Global Teams worldwide- Solid work experience implementing Agile Methodologies improving team productivity and delivering value- Working experience building Continuous Improvement Programs- Solid work experience in stakeholder management, handled more than 10 clients in one year- Solid experience gathering requirements, defining and refining scope, creating and adapting timelines, managing backlog and expectations- Work experience using JIRA and Asana to manage and prioritize backlog to deliver value to the customer by using Sprints- Work experience in Data Analysis and Data Visualization (Data Studio ) for decision-making- Work experience with G Suite, Zoom and Slack- Development of accommodation search and booking website for foreign students with Ruby on Rails and Angular- Bachelor in Software Engineering. I am assertive, organized and manage my time very well. I am adaptable and always open to new challenges. I love to learn from others by experience and having good conversations.