Caroline Nunes
Customer Experience Leader at Alfa - Consultoria Sap, Erp, Bpm E Ia
Based in São Paulo, Brazil
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Seniority
Manager
Department
Customer/Client Service
Location
São Paulo
Industry
IT Services and IT Consulting
Company size
121
Contact information
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c•••••••@alfaerp.com.br
Phone
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Background
About Caroline Nunes
Graduada em Gestão de Recursos Humanos, pós graduada em Gestão de Pessoas. Perfil com foco em: Sucesso do Cliente, Gestão empresarial, Gestão de Pessoas, Administração, Marketing, Treinamento e Desenvolvimento de equipe. SOFT SKILLS | Características da Personalidade Pensamento analítico e senso crítico Comunicação (storytelling) Autodesenvolvimento / evolução constante Visão de negócio Empatia Resiliência HARD SKILLS | Conhecimentos e Habilidades técnicas Habilidade em ferramentas CRM Conhecimento nos indicadores NPS/Churn/Clientes Ativos Domínio pacote Office (PowerPoint, Excel, etc)
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