Caroline Ostrander
Senior Manager, Customer Onboarding (Scale Programs) at Hubspot
Based in Medford, United States
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Seniority
Manager
Department
Other
Location
Medford
Industry
Software Development
Company size
12K
Contact information
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c•••••••@hubspot.com
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Background
About Caroline Ostrander
I am a seasoned program manager and people leader that is known tackling ambiguous problems with creative solutions. The first few years of my career I spent in sales where I learned my love for healthy competition, storytelling, experimentation, and getting others bought into big ideas. The last five years I have been leading strategic initiatives on HubSpot's CS team that drive revenue, scale operations, and improve the customer experience. Most noteworthy accomplishments include- Creating a process to identify sales leads within support tickets that generated $10MM+ in attributed ARR by year 2 - Scaling the first fully automated onboarding program at HubSpot, driving results of $9M in headcount savings; and - Securing executive investment to launch a new onboarding servicing model that quadrupled our customer to rep ratios. I enjoy all things Brene Brown and Eckhart Tolle, and I strive to be a thoughtful, high-energy leader that doesn't shy away from challenging and complex work. Let's connect!
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