Caroline Williams

Background

About Caroline Williams

I thrive on connecting people with opportunities that match their strengths. In my journey as a leader in talent acquisition, team leadership, and customer service, I've learned that setting candidates up for success starts with uncovering their true potential and setting realistic expectations. I'm a believer in refilling the glass and take a positive,"can-do" attitude into everything I do.In my current role as a Talent Acquisition Specialist at OneSupport, I've successfully hired 60-80 agents annually and doubled the company’s size during COVID-19 by bringing in 100-150 agents. Leading high-profile recruiting efforts for specialized roles, I’ve built a strong talent pipeline through networking and strategic partnerships.I’m passionate about leading teams and mentoring others. As an L2 Supervisor at teleNetwork, I supervised a team of remote agents, ensuring they delivered excellent technical support. At NewBridge Bank, I mentored new employees, driving customer satisfaction and growing the bank’s deposit portfolio by 10%. At Wells Fargo, I delivered exceptional service to customers and guided them through online banking.In operations, I've managed the complexities of an $85 million business at Sam's Club, overseeing compliance, budgeting, and financials, while fostering customer satisfaction.I aim to inspire teams, improve processes, and build meaningful relationships. Let’s connect if you’re passionate about improving the employee journey and creating a positive impact!