Caroline Williamson

Background

About Caroline Williamson

Versatile and accomplished Strategic Customer Success professional, with 15 years of experience in Financial Services and 24 in IT Software Services (HR & Payroll SaaS/Cloud/OnPrem Outsourcing) with Enterprise-level Customers. Successful in creating productive working relationships with Customers to drive value-add partnerships. Develops life-cycle strategies to align opportunities with fit for purpose solutions; achievement of “time to value” implementation goals; transition to “business as usual”; adoption of modules and then ownership of accounts to build capability, inspiring growth, retention and promoter NPS scores. Cross-selling in Onboarding, Recruitment / Application Tracking Software, Background Checking, Learning, Financial Health and Benefits. Recognises and fosters the importance of relationship-building, across multiple disciplines and locations, to drive a culture of “one team” achievements. A strong advocate of investing in the wealth of knowledge ‘big data’ can help to prepare, drive and measure success.