Carolyn Haynes
Cx & Client Success Manager at Open Late Collective
Based in Chicago, United States
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Seniority
Other
Department
Other
Location
Chicago
Industry
Marketing Services
Company size
9
Contact information
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c•••••••@openlatecollective.com
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Background
About Carolyn Haynes
Entrepreneurial Leader specializing in Customer Experience (CX) Strategy, Training and Operations. Combines data-driven decision making and collaborative leadership to drive profitability and engagement for customer-facing retail and digital platforms. Certified Professional Training Manager and mission-driven changemaker skilled in fostering relationships with stakeholders at all levels. Improves team performance by effectively communicating expectations, providing action-oriented training and coaching and optimizing operational efficiency. Focused on elevating the customer experience at every touchpoint and eliminating friction by aligning teams around shared values and business goals, establishing processes and workflows and cultivating robust talent pipelines. Areas of Expertise: Strategic Leadership Relationship Building Customer Experience (CX) Retention & Loyalty Operations Management Team & Culture Building Training & Talent Development Project Management Stakeholder Communications Data Analysis & Reporting
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