Carolyn Herlong

Background

About Carolyn Herlong

Experienced Sales and Retention Professional with 19 years of proven success in high-performance environments. I bring 14 years of deep industry knowledge from the cable sector, specializing in customer retention and sales within dynamic call center settings. In addition, I spent 5 years selling high-ticket manufactured homes with Palm Harbor Homes, where I honed my consultative sales skills, managed long sales cycles, and guided clients through major financial decisions. This role deepened my ability to build trust, understand customer needs, and close complex deals. Recognized as an Elite Winner for top performance, I have a strong track record of exceeding sales targets, driving customer satisfaction, and delivering consistent results. I thrive in fast-paced, high-pressure environments and excel at resolving challenges quickly, building strong client relationships, and leading by example. Equally effective in leadership and support roles, I bring excellent interpersonal skills and a collaborative mindset to every team I join. Currently expanding my expertise into the insurance industry. I’ve successfully passed the 215 Health and Life exam and am in the process of finalizing my license. I’m excited to bring my passion for helping people into this new chapter of my professional journey.