Caron Dowell

Background

About Caron Dowell

Work experienceSite Property ManagerBizspace-Bristol /Gloucester/Cardiff - BristolDecember 2018 to PresentDrive service revenue through up-selling services.Conduct viewings, converting prospects into customers.Upselling full product range to new and existing customers.Proactively generating sales leads through networking, social media networking,collaboration, brokers and commercial agents.Successfully managed operations across diverse sites with varying complexities,quickly strengthening my ability to prioritise my workload and work pattern tomeet the requirements of the business across all sites.Recruited and inducted staff members to become compliant with all companypolicies, including comprehensive training, procedures and various operationalneeds.Overseeing a large scale capex project to replace old windows, toilets, kitchens,improving overall maximum outcomesManage leads/opportunities updating CRM systems throughout the sales cycle toclose of deal.Keeps abreast of the local market by hosting and attending networking events andcreating and nurturing relationships with brokers and commercial agents.Operations & Financial ManagementAccountability for Centre profitability, Centre performance and the Centre’ssuccess through P&L managementEffectively manage the renewal process working to retain every customer at aprofitable margin.Maximizes occupancy, rate, rent roll and profitability of the centre byproactively managing customers expansion requirements.Regularly participate in the monthly centre business review process, accountfor profit and loss and drive agreed actions to enhance centre performanceEnsure centre debt is regularly reviewed and all invoices are resolved in linewith budget • Overall responsibility for the centre: invoicing, maintenance, IT,and cleaning standardsLiaising directly with local and national contractors to ensure all buildingworks are carried out to schedule.Responsible for reducing the risk of fraud in the centre following companypolicyManaging Health and safety of your centre Customer ServiceRisk Assessments throughout the centreManaging of building works within all sites along with R/A clarificationsDealing with contractors both on and off siteFocus on meeting customer satisfaction and retention metrics.Maintain and develop existing customer relationshipsEnsure the centre team is delivering exceptional customer service and that thecustomer needs are handled effectively and efficientlyOverall responsibility for the front of house, housekeeping and health andsafety. Leadership.