Carrie Faerber

Background

About Carrie Faerber

An innovation and performance-driven Market Director. Healthcare professional and thought leader, driving customer success outcomes, client advocacy, increasing product adoption, and improving customer health scores. A key team member, with extensive experience building world-class healthcare experiences, and inspiring and managing transformational change. Proven ability to identify and understand customers’ needs, create solutions, and deliver value./: Exceptional communication, patient education, and presentation skills. Influencer with the ability to build robust and mutually beneficial business relationships at all levels. Adept at communicating medical concepts in audience-appropriate and actionable terminology: Experienced in leading and developing cross-functional teams. Roles have included serving as a clinical fellow mentor, outpatient therapy team leader, and neonatal speech therapy team leader: Extensive experience conceptualizing and executing full-lifecycle process improvement and customer satisfaction projects from planning to completion: Passion for creating vision, setting course and aligning people, processes, and relationships to deliver operational excellence and customer success: Bachelor of Science in Speech-Language Pathology, Master of Science in Communication Disorders and Sciences. Customer Relationship Building Customer Success Management Healthcare Solutions / Education Product / Service Adoption Customer Insights / Intelligence Customer Advocacy Needs Analysis Data-Driven Solutions / Advisement Project Management KPIs / Metrics / Success Outcomes Team Building / Development Customer Journeys / Storytelling Continuous Improvement Customer Onboarding Problem Solving Cross-Functional Collaboration Performance Monitoring Goal Setting / Milestones