Carrie Raymond

Background

About Carrie Raymond

Passionate about delivering usable products and providing exceptional customer service 20+ years of experience implementing integrated technology solutions. Repeated success leading cross-functional teams to deliver complex projects. Known as the ‘go to’ individual to rapidly assess business and technical environments, consume complex information, solve problems, and develop roadmaps to turn-around and deliver difficult projects. Business acumen, technically savvy. Customer service and delivery oriented. Attention to detail while focusing on the big picture. Critical thinker, organized, flexible, adaptable and integrity driven. • Leadership: Manage technical and non-technical teams, customize the delivery approach, engage stakeholders, align goals, gain buy-in, negotiate, resolve conflict, and make timely decisions. • Project Management: Define project scope, create resource plans and schedules, identify risks and issues, recommend risk response strategies, manage schedule-budget-quality constraint, implement corrective action, and manage stakeholders through effective communication. • Holistic Project: Work with cross-functional teams to identify and manage non-technical tasks necessary to deliver the project including policy, procedure, training, support, external stakeholder communication. • Project Turnaround: Turned around and delivered several high-profile software development projects that were significantly behind schedule by identifying root cause problems, developing a remediation plan, gaining executive and stakeholder buy-in, and implementing the plan to deliver the expected outcomes. • Business Analysis: Proficient in facilitation, process analysis, modeling and re-engineering, root cause analysis, gap analysis, product comparison analysis, requirements, and functional design. • Strategic Assessments: Build the vision, identify pain points, assess people, processes, and systems, identify root cause problems, create alignment, compare alternatives, recommend solutions, develop the approach, and provide implementable roadmaps. • Communication: Keen ability to summarize and simplify a complex problem or initiative in a one-page visual to foster a common understanding across stakeholders. • Consulting: Provide executive management with the right information to make informed decisions: summarize issue, identify solution options, develop pros and cons, provide recommendations. • State Government, Case Management, Child Welfare, Health Care, Insurance, Accounting and Finance, Distribution, and Inventory Management