Carrie Testa

Background

About Carrie Testa

A versatile Administrative Assistant with over 20 years of professional experience in customer interaction. A self-starter with the motivation & discipline to complete tasks in a timely manner. Professional Experience CF-L2 Coach, CrossFit Lavon (Jan 2020 - Present) Management of large group fitness classes. This role involved clear communication skills, the ability to identify & correct movement patterns that were not optimal for each individual, ability to adapt any movement to accommodate injuries of members, time management while being encouraging and motivating. Customer Retention: as the main retention coordinator, it is my responsibility to contact members that haven't been to a group class recently. This communication is done via text, email & phone calls. Any pertinent information as to the inability to attend is then communicated to our internal team & management. Additionally, the role includes contacting other coaches to have them reach out to individuals they had regular contact with. Social Media: Creation of content and collaboration with the other coaches to produce daily posts. Receptionist, Hargrave Foundation Repair (Aug 2012 – Oct 2014) Answer incoming phone calls & route to appropriate areas, schedule customer appointments, pull customer files when needed, write up paperwork for field technicians, type customer bids & take payments via credit card for repairs completed. Solely responsible for implementing a web-based appointment system where estimators could view appointments from their phones days in advance. This included being able to upload the estimate, reducing time searching for paperwork when customers called with questions. Chief Operating Officer, Epiphany Consulting (Apr 2008 - Oct 2011) Exclusively remote position that included Accounts Receivable & Payable, payroll, tracking & payment of government taxes. Implemented bonus tracking based on billable hours to clients. Creation of documents for employee use. As an HR representative I ensured processes & procedures for daily corporate duties were implemented. Created, maintained & updated Employee Handbooks, in addition to any forms to be completed by employees or managers for any disciplinary actions, salary change requests, annual review of employee performance. Information Technology responsibilities include: maintenance of employee computers, setup of corporate email accounts. Implemented computer back-ups and file sharing between employees in remote locations.