Carson Babbitt

Background

About Carson Babbitt

Microsoft Certified Professional with more than 21 years experience providing Tier 1 through Tier 3 support to global organizations and professional associations with as many as end-users. Demonstrate cross-functional experience in project and people management; end-user and peer training; multiple system upgrades; and creating processes and procedures that streamline operations while cutting technology costs. Recognized by managers and peers as proactive and forward thinking with natural ability to foresee problems and implement solutions. Expert in use, installation, configuration, troubleshooting, and problem solving of the following: Network Operation Systems: Microsoft Server Altiris, Novell Netware, Cisco IOS Desktop Operating Systems: Windows 10, 8.1, 7, Vista, XP, NT, Me, 98, 95, 3.1 Network Protocols/Services: Microsoft Active Directory, Microsoft Exchange, VM Ware, TCP/IP, IPX/SPX, Novell Netware NDPS, Novell Netware Z.E.N. Works, File and Print Sharing, Software: Office 365, MS Office Outlook Lync, SkyDrive, Citrix, Cisco VPN, Lotus Notes, iManage, Hummingbird DM, GroupWise, Adobe Acrobat, Internet Explorer, Firefox, Google Chrome, and other COTS applications Mobile Computing: iPads, iPhones, Androids, Blackberries, Tablets Hardware: Dell, HP, Lenovo, Accer, IBM, Compaq, CPUs, motherboards, RAM/ROMs, hard drives, NIC/PCI cards, power supplies, and standard PC peripherals Help Desk Ticketing Systems: Service Now, Remedy, Heat, Magic, BMC Support Desk Express, Zendesk