Carson Willis

Background

About Carson Willis

I have been working for Empower since 2021. Once I graduated from Colorado State University with a BS in Business Administration, I took a position as a Money Out Processing Specialist in the operations division. This positions responsibilities included: handling of customer documents to facilitate pay outs, rollovers, hardships and many other forms of fund movement. I quickly moved to a Quality Assurance role within the same division where my role was to ensure the accuracy of the processed transactions. We experienced 2 acquisitions during my time in operations, these acquisitions increased Empowers exposure to the government sector and subsequently I was moved to a team whose sole focus was our customers who resided in governmental retirement plans (401k’s, 457’s and 403b’s). After just over 3 years in operations I was presented with the opportunity to take a position in our business analysis division. I have served as the business analyst for the Investment Products(formerly Foundations Workplace) value stream since August of 2023. The focus of the business analyst at Empower is to write detailed business requirements and act as the “glue” between our full stack teams and our product managers.