Carter Frank

Background

About Carter Frank

Solid management and plans & policy development experience with national service delivery programs for military and government populations. Able to effectively consult w/ senior leadership in achieving bottom-line results. Excel in formulating and implementing advanced technology using business intelligence. Superior record of identifying and improving mission-critical functions and successful, on-schedule program implementations. Team-based management style with excellent communication skills and exceptional writing talent. Senior Manager, Federal Program Management; Magellan Health, Silver Spring, MD May 2019-Present Provide senior-level management and operational oversight in delivering specialized coaching and assistance for all military members and veterans worldwide, who need access to mental health care. Coordinate and consult with Psychological Health Center of Excellence (DHA - PHCoE) senior leaders in developing cross-agency agreements supporting mental health initiatives within complementary DoD and government helping agencies.{VA, Dept of Vet Affairs, Vets Crisis Line, Military Treatment Facilities, etc} Responsible for planning, executing, monitoring and controlling work activities performed by (PMO & call center) contract staff, as well as estimating, budgeting and controlling costs for $34M government contract. Oversee business process reengineering support, to include data collection & analysis, establishment of program effectiveness metrics, and process improvement in support of continuous quality improvement. Provided subject matter expertise in preparing focused responses to higher level government inquiries regarding efficacies of the inTransition program for the Defense Health Agency (DHA).