Carter Pullan

Background

About Carter Pullan

A methodical and logical IT professional with a proven track record of business change, system redesign and process management. Considerable experience of business applications and delivering key projects for software asset management, onboarding standardisation and process change. The ability to communicate at all levels in a fast paced, multi-user environment. A highly motivated individual with a keen focus to complete any task either under own initiative, or as part of a team. The responsibilities of my current job role includes- Provided 1st line IT support to 1100+ users and external customers- Thoroughly Investigate and troubleshoot incidents logged on the Service Desk- Training of new Service Desk Analysts and mentoring throughout their apprenticeships- Involved in multiple projects for service improvement and efficiency, working alongside other teams to develop applications for the Service Desk, IT Support, Incident Monitoring and Service Level reporting- Back end development of Service Desk applications such as Cherwell and Ivanti- Setting up new laptops and workstations with Windows 7 & 10 and providing updates using KACE software deployment solution- Liaise with 2nd and 3rd line support teams to help resolve long term incidents - Familiarity with F5 Load Balancers like administering server pools, adding and removing servers- Occasionally used systems such as Azure, and I have some familiarity with AWS- Managed all aspects of user accounts, including starters and leavers using Active Directory and Google Workspace Admin- Confidence with Google Applications like, Google Docs, Google Drive- Maintain administrative scripts which aid with supporting the Service Desk staff using C++, PHP, CSS and Python- Creation and maintenance of company documentation and account management guides. Banner Credit: Guillermo Ferla on Unsplash