Casandra Harmon

Background

About Casandra Harmon

Operations and client support professional with 20+ years of experience across business ownership, account management, field operations, and sales support. I specialize in supporting customers, managing workflows, and ensuring smooth coordination between clients, internal teams, and service delivery functions. My career began in 2004 as co-owner of an auto recovery and asset management company supporting national financial institutions. In this role, I managed client accounts, contracts, scheduling, compliance, and daily operations in a high-volume, detail-driven environment. This experience built a strong foundation in accountability, decision-making, and end-to-end operational oversight. In 2015, I transitioned into field installation work in electronic locking systems, gaining hands-on technical experience while supporting customers directly in the field. This role strengthened my troubleshooting skills, adaptability, and customer service capabilities in real-world environments. By 2019, I moved into an Installation Coordinator role, where I managed scheduling, project coordination, and communication between customers and field technicians. I was responsible for ensuring operational alignment, resolving issues, and maintaining consistent customer updates throughout project lifecycles. In 2022, I expanded into sales and marketing support, managing social media channels and assisting with inbound sales inquiries, order coordination, and customer communication. I also began supporting key card sales, handling orders and client interaction from start to finish. I am highly comfortable working independently and have a proven ability to manage responsibilities in both structured and remote-capable environments. My strengths include communication, organization, problem-solving, and maintaining consistent execution across multiple priorities.