Seniority
Director
Department
Operations
Location
Boston
Industry
Retail
Company size
13K
Contact information
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c•••••••@aboutwayfair.com
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Background
About Casey Biggs
Dynamic supply chain leader with 12+ years of experience driving operational excellence across Supplier Operations, First Mile, Middle Mile, and Last Mile logistics. Currently, I oversee the largest region in Wayfair’s North American Home Delivery Operations, managing 350+ employees across 15 HDOs. I’ve spearheaded initiatives that unlocked next-day delivery for 35% of our network volume and drove a 15% reduction in damage & defect rates. My career has been defined by cross-functional collaboration, data-driven decision-making, and building high-performing teams. Whether automating complex processes, refining network strategies, or coaching leaders, I’m passionate about optimizing operations to deliver exceptional customer outcomes.
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