Casey Goh

Background

About Casey Goh

About As an accomplished Technical Project Manager and currently serving as the Program Manager at Secure Agility, a Telstra Dealer, I have evolved my expertise in Telco and IT Infrastructure through collaborative engagements with industry leaders such as Telstra, Macquarie Telecom, and Dimension Data. My primary focus lies in successfully managing projects for distinguished clients, including the Department of Justice NSW, Victorian State Emergency Service, Department of Justice WA, Cotton On, Queensland Police Services, Coles Group Ltd, Victorian Electoral Commission, and ALDI. In my current role, I have taken on the responsibility of Operation Lead (Sales and Delivery) for Telstra Line of Business, overseeing a team of 5 and serving as the Subject Matter Expert in Telstra and telecommunication delivery. Leading strategic projects, particularly as the Lead Senior Project Manager in SD-WAN Project Delivery, I have enhanced operational dealings with state government agencies, fostering key relationships with entities such as the Department of Justice NSW, Department of Transport NSW, NSW Police, and Rural Fire Services (RFS). Building upon my reputation for orchestrating a remarkable shift in customer satisfaction and retention at Telstra, I continue to bring precision to project delivery. This includes a range of individual awards achieved throughout my career. My commitment to elevating team efficiency and fostering the growth of junior Project Managers remains unwavering. The establishment of a Global Delivery Team in India, a transformative initiative as part of Telstra's PMO business transformation, reflects my dedication to innovation and global collaboration. In my financial leadership role, I led a program of work at Telstra and Secure Agility, successfully retrieving $1.1 -$1.3 million worth of unpaid billing and commission and showcasing my ability to drive financial efficiency and resource optimisation. Simultaneously delivering multiple high-profile projects, I have consistently demonstrated project management prowess and achieved top NPS results in the country. My approach to project efficiency is underscored by strong stakeholder relationships and adept management, prioritising collaboration and communication for maximum impact and efficiency. I was the Program Lead to improve NPS for Telstra nationally, and managed to increase Telstra Enterprise NPS from low 10s to +65. Connect with me to explore potential collaborations and discuss effective strategies for achieving exceptional project outcomes.