Casey Hendrickson
Manager, Customer Service Excellence at Dow Jones
Based in Hillsborough, United States
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Seniority
Manager
Department
Customer/Client Service
Location
Hillsborough
Industry
Online Media
Company size
20K
Contact information
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c•••••••@dowjones.com
Phone
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Background
About Casey Hendrickson
I'm an experienced program management and customer service excellence leader with a strong track record of supporting premier brands like The Wall Street Journal, Barron’s, and MarketWatch at Dow Jones. With my time in the workforce already at 10 years, I've grown an expertise that spans people operations, engagement, and project management, where I focus on creating efficient processes and fostering a positive workplace culture. I am passionate about driving organizational success through program management, change management, and employee empowerment. Known for my storytelling and presentation creation talents, I effectively convey ideas, drive alignment, and showcase successes at all levels. With a keen eye for automation and optimization, I leverage technology to automate and streamline workflows and enhance team performance.
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