Casey Montgomery

Background

About Casey Montgomery

Creative thinker who is not afraid to say “I don’t know“ then listen to ideas, utilize my analytical prose and scientific approach to find answers and solutions. A loyal, charismatic and compassionate individual who utilizes my personality, work experience and education to inspire employees and teams to perform at high levels. My calm demeanor, keen sense of timing and honest communication are keys to my management style. These leadership characteristics enabled me to build strong working relationships and instill a sense of pride while also compelling people to working with me and for me- Team leader capable of supporting, developing, motivating teams to perform and drive improvements- Strong interpersonal skills resulting in exceptional rapport with direct reports and team members- Experience in providing exceptional customer service and support- Experience in working with IT and billing system vendors to develop and deliver functional user interfaces for care agents to provide customer service- Strong research and analytical skills coupled with knowledge of data table set up and configuration- Experience with vendor management and partnering with vendors to produce results- Ability to manage multiple projects simultaneously, while adhering to set timelines- A team player with strong written and verbal communication skills- Excellent Microsoft Office Suite knowledge.