Casey Rauschenberg
Program Manager of Call Center, Data Analytics and Project Management at Florida Department Of Highway Safety And Motor Vehicles
Based in United States
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Seniority
Manager
Department
General Business & Management
Location
United States
Industry
Government Administration
Company size
990
Contact information
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c•••••••@flhsmv.gov
Phone
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Background
About Casey Rauschenberg
As a Program Manager at Florida Department of Highway Safety and Motor Vehicles, I lead the customer service call center operations and data analytics initiatives, with a focus on improving customer interactions and business outcomes. I have over 20 years of experience in the customer service industry, spanning across government, food, beverage, and hospitality sectors.I am skilled in data analysis, data visualization, business requirements, project and program management, SaaS procurement and implementation, and CX design and deployment. I use tools such as Tableau, Qualtrics, Salesforce, ServiceNow, and Visio to deliver insights, solutions, and presentations for executive leadership, internal and external stakeholders, and front line supervision. I have successfully implemented process improvements, virtual agents, chatbots, and e-commerce platforms for various projects and organizations. I am also passionate about team building, recruiting, and public speaking, and have received multiple awards for outstanding job performance.
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