Cassi McGee
Guest Service Representative at Pilot Flying J
Based in Maryville, United States
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Seniority
Staff
Department
Customer/Client Service
Location
Maryville
Industry
Retail
Company size
13K
Contact information
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c•••••••@pilotflyingj.com
Phone
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Background
About Cassi McGee
With over 17 years of work experience, I am a seasoned operations manager with a passion for customer service, team leadership, and continuous improvement. I managed a team of agents at IGT Solutions, a global leader in digital transformation and business process services. I strive to deliver exceptional results for our clients and partners while fostering a culture of collaboration, learning, and innovation among our team. I was responsible for monitoring phone stats, coaching agents, verifying and approving hours, handling escalations, and assisting with training. I leverage my skills in customer relationship management, communication, and problem-solving to ensure quality and efficiency in our operations. I also enjoyed marketing and delivering orders for Bite Squad, a food delivery service, where I previously worked as a market manager for three virtual markets. I have a culinary arts degree from Le Cordon Bleu College, and I love to cook and try new cuisines.
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