Cassie Hampton
Director of Customer Success, Smb at Levelset, A Procore Company
Based in Austin, United States
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Seniority
Director
Department
Customer/Client Service
Location
Austin
Industry
Software Development
Company size
115
Contact information
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c•••••••@levelset.com
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Background
About Cassie Hampton
As the Director of Emerging Customer Success at Levelset, a Procore Company, I have the pleasure of managing a magical team of Customer Success ICs and Managers to drive value to our emerging customer market. With over sixteen years of delivering customer outcomes, I have a robust background in developing and implementing new SOPs to maximize process efficiencies, restructuring post sales handoff processes to support higher customer adoption and utilization rates, creating one-to-many customer email nurtures to expand partnership impact, developing GTM strategies for new products (especially in the SaaS environment) and upsell pipeline optimization to help drive revenue growth. I have a passion for coaching and mentoring teams as they grow their skills/careers while cultivating an inclusive and diverse environment for all. As a Customer Success Leader, I value thought leadership, customer nurture innovation and taking ownership to guarantee results.
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