Verified recordSoftware Development

Catalin Dobre

Support Escalation Engineer at Microsoft

Based in Bucharest, Romania

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Seniority

Staff

Department

Information Technology

Location

Bucharest

Industry

Software Development

Company size

227K

Contact information

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c•••••••@microsoft.com

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Background

About Catalin Dobre

Enthusiastic Technical Support Engineer seasoned with IT Service Management skills and an appetite for growth, self-development and helping others. Throughout my career I have amassed 10+ years of experience in Technical Support, both Hardware and Software, touching a wide range of technologies. On this journey, I have also had the opportunity to manage people and lead teams, gathering under my belt around 5+ years of IT Service Management. • Skills and technologies cultivated along the way: Active Directory/Entra, BMC Remedy, Cloud Computing (IAAS, PAAS, SAAS), CRMs, Grafana, Fiddler, MySQL, Microsoft 365, Microsoft Teams, Cloud Security, Cyber Security, Networking protocols and troubleshooting, PHP tracing and log analysis, XML, Virtualization (VMware, Hyper-V), MS Windows troubleshooting, Oracle Service Cloud (formerly RightNow), ServiceNow, HTML & XHTML, ITIL, IT Service Management, Knowledge Centered Support (KCS).

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