Catalin Ursachi
Back Office Manager at Fxcc
Based in Cyprus
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Seniority
Manager
Department
Operations
Location
Cyprus
Industry
Financial Services
Company size
35
Contact information
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c•••••••@fxcc.com
Phone
5 credits+357 ••• •••• ••••
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Background
About Catalin Ursachi
Collect feedback from our database of clients regarding our services via the available communication means made available by the company- Run relevant KYC procedures using the available means and tools- Follow relevant procedures to open/modify/close accounts- Provide feedback/suggestions to the company’s procedures/policies- Provide customer service through phone and live chats and assisting clients with general Inquiries- Keep updated with the departmental and the company’s internal policies and services- Communicate efficiently with the management to tailor better suited services and products- Transmit information to clients in a professional, efficient and transparent manner- Overview the tasks submitted to ensure consistency and accuracy of information- Maintain accurate records of tasks- Support actions and statements on well-intended, consistent knowledge and attitude- Manage on-going private client relationships - Keep up to date with market information and monitoring trends in all major currency pairings - Liaise with other departments, when required, to escalate and resolve issues and/or report faults - Ensure customer satisfaction, professional communication
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