Cath Davies

Background

About Cath Davies

Cath is a highly competent Business Improvement Consultant, astute critical friend, PRINCE2 qualified Project Manager and member of the Chartered Institute of Housing. With more than 30 years' experience in the social housing sector, she has a strong track record of supporting social housing organisations to improve services and performance. Offering consultancy services, interim management and training in the UK and Ireland to the social housing sector in the following areas: Developing services and performance improvement • Effective rent income collection • Reviewing and improving front-line housing management services • Analysing data to understand impact and outcomes of business activities • Facilitating self-assessment • Service improvement planning • Performance monitoring & management Change Management • Defining current and future requirements, including IT systems reviews • Facilitating customer and staff involvement in shaping services Strategy, policy & procedure development • Facilitating staff groups to review or develop strategies for housing management services that reflect agreed mission, vision, values and aims • Facilitating staff groups to review or develop policies and procedures that deliver agreed strategic objectives • Researching and writing policies and procedures for a range of housing management functions • Process mapping A strategic thinker with strong analytical skills, has excellent verbal and written communication skills. Outstanding project management skills and the ability to quickly build relationships at all levels, ensures that the desired outcomes are delivered for customers. Specialities: • Service reviews • Critical friend • Income management • Business improvement • Performance management • Strategy, policy & procedure development • Change management