Cathal Gearty
Senior Manager Customer Strategy & Consulting at Accenture
Based in Dublin, Ireland
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Seniority
Manager
Department
General Business & Management
Location
Dublin
Industry
Business Consulting and Services
Company size
656K
Contact information
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c•••••••@accenture.com
Phone
5 credits+353 ••• •••• ••••
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Background
About Cathal Gearty
10+ years of experience delivering enterprise-scale customer service transformations with a focus on AI/ML integration, agile delivery, and cloud-native platforms across financial services and, most recently, the automotive industry. Proven expertise in scaling digital solutions for complex support operations - leading to measurable gains in customer satisfaction & retention, cost reduction, and operational efficiency. A certified Scaled Agile Practice Consultant (SPC) and AWS Cloud Practitioner, currently focused on embedding AI-driven insights, resolution automation, and predictive analytics into customer service and technical support operations.
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