Catherine Chan
Assistant Customer Service Manager at Ysq International
Based in Singapore
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Seniority
Manager
Department
Customer/Client Service
Location
Singapore
Industry
Tobacco Manufacturing
Company size
227
Contact information
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c•••••••@ysq-international.com
Phone
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Background
About Catherine Chan
Senior Sales Specialist with extensive Customer Relationship Management (CRM), Customer service, mapping workflows and Supply Chain experience. Key capabilities include: • Superuser role in Order to Cash (OTC/SD) and Procure to Pay (PtP) gSAP • Business reporting and analysis • Proven ability to lead project teams in system migration, process improvements on lead time, sampling etc • Track record of improving customer experience with achievement of 90%-95% on time delivery • Ability to think of the box to propose effective solutions Team player who collaborates well with stakeholders, with ability to build and maintain good customer relationships. Strong communicator with ability to coach teams.
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