Catherine Chau

Background

About Catherine Chau

As a Senior Manager of Customer Service at Polar Air Cargo, I lead the Global Customer Service Department based in the United States. With over fifteen years of experience in the airline and aviation industries, I have honed a robust expertise in managing complex, time-sensitive cargo operations, while ensuring safety, compliance, and exceptional service for our clients and partners.Previously, at Cathay Pacific Airways, I led and supported the cargo services team, handling cargo claims and inquiries, liaising with both internal and external stakeholders, and driving process improvements to enhance quality and efficiency. I played a key role in launching and executing several regional and global cargo projects that contributed to improved operational efficiency and profitability. Passionate about delivering an outstanding customer experience, I am committed to fostering a collaborative and high-performance work environment for my team, ensuring that we consistently meet and exceed customer expectations.