Catherine Cook
Senior Manager, Servicenow at Panera Bread
Based in San Antonio, United States
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Seniority
Manager
Department
Information Technology
Location
San Antonio
Industry
Restaurants
Company size
42K
Contact information
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c•••••••@panerabread.com
Phone
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Background
About Catherine Cook
Helping companies to improve the efficiency and quality of IT service delivery, leading to enhanced productivity, improved service quality, alignment with business goals and a more streamlined approach to managing IT operations, ultimately enhancing overall business performance. I take pride in building managing and maintaining highly performing development teams. I have significant experience with the ServiceNow platform including implementation, upgrading and versioning. My areas of expertise include: Project Management: Employ the Agile methodologies to ensure smooth project planning, execution and control. While utilizing my industry experience to ensure projects align with the business processes & operations surrounding them. ServiceNow Administration: Configuration, Customization, Implementation, Upgrades, Integrations, Troubleshooting, Performance enhancement. ITSM (IT Service Management): Incident Management, Problem Management, Change Management, Release Management, Service Level Agreements (SLAs), Knowledge Management ITOM (IT Operations Management): Event Management, Performance Analytics, Capacity Planning, Availability Management, Service Mapping Strategic Planning & Execution: Leverage my skills in strategy development to ensure alignment with business KI's (Key Initiatives). Team Leadership & Management: Proven ability with talent development, employee engagement and motivation. I am available to discuss new opportunities in the San Antonio area or virtual (remote), please contact me at catmkamp@gmail.com
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