Catherine Dionne
Director of Operations and Cx at Agence Bassan
Based in Montreal, Canada
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Seniority
Director
Department
Operations
Location
Montreal
Industry
IT Services and IT Consulting
Company size
5
Contact information
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c•••••••@bassan.ca
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Background
About Catherine Dionne
User Experience & Interaction specialist with a strong track record in agencies, academic environments, and freelance work. I combine strategic thinking, operational leadership, and human-centered design to deliver impactful digital solutions. Currently CX & Operations Director, I lead project planning, team mobilization, and business strategy. I’ve developed internal methodologies for project management and recruitment, and I ensure the seamless delivery of projects aligned with both client goals and agency capacity. I work across a wide range of mandates from public institutions like CNESST, STM, and FEEP to international companies such as Amazon, Facebook, and ServiceNow, adapting our approach to each client’s unique business reality. Skilled in UX design, management, interaction design, strategy, and team leadership, I’m also a consultant, author, and researcher with a Master’s in Interaction Design (UX) from Université Laval.
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