Catherine Mann

Background

About Catherine Mann

I'm an experienced operations and claims leader with a strong track record in the financial services and automotive sectors. Over the past 4.5 years at LGM Financial Services, I’ve held progressive leadership roles from Team Lead to National Claims Manager overseeing technical teams, optimizing processes, and improving customer and partner outcomes across Canada. My background includes managing large scale remote teams, building national processes and enhancements from the ground up, and driving measurable improvements in performance, compliance, and service delivery. I bring a hands-on, practical approach to leadership, grounded in empathy, operational rigor, and a bias for action. I thrive in environments where people, data, and strategy intersect. Whether it's reducing excess warranty expense, redesigning workflows, or elevating customer experience, I bring clarity and structure to complex problems. Areas of expertise:> Claims & Warranty Operations > Remote Team Leadership > Performance Strategy & Execution > Process Improvement & Compliance > Cross-Functional Collaboration > Automotive & Financial Services (FinServ) Let’s connect and talk shop!