Cathy Quain

Background

About Cathy Quain

Success in business is the outcome of a simple approach: Make it a great place to work, and a great place to shop. Let this drive everything you do. Every decision you make, every action you perform. Most importantly, make it your mission to ensure that everyone you work with and every customer that you serve knows that keeping these two things in perfect balance is all that matters to you. When you do, your business will be healthy, your customers will come back time and again, and your employees will thrive. Oh, and when you can, welcome dogs into your office or shop. They are hard-wired to make people happy, employees and customers alike. Enough said… Here's a little about me: I’ve been obsessed with making customers happy since my earliest days in retail. Throughout my career, I’ve had the privilege of working with world-class, market-leading brands to drive incremental revenue and profitable growth across all sales channels. My strategic and operational approach is rooted in one fundamental principle: creating exceptional customer experiences—and making that a responsibility shared by every employee in the company.With 20+ years of experience in direct-to-consumer (DTC), I’ve led transformative growth initiatives, including launching Burton Snowboards' expansion into retail and eCommerce, scaling international eCommerce for Icebreaker Merino and Manduka Yoga, and consistently driving double-digit revenue growth for every brand I’ve worked with.After two decades in senior executive and chief executive roles within brands, I took on the role of CEO at Compass + Nail, a Loyalty Architecture company specializing in iconic brand strategies built on the behavioral science of customer relationships. I lead the company's strategic vision and growth, actively driving business development and client partnerships while ensuring our work delivers measurable impact.