Cecelia Wallace

Background

About Cecelia Wallace

I’m an operations-driven customer experience leader with nearly 14 years of professional, college-level experience across logistics, service delivery, team development, and process improvement. Throughout my career, I’ve built a reputation for stepping into complex situations, bringing clarity, improving communication, and creating better experiences for both customers and employees. After years of leading people, programs, and workflows, I’m shifting my career toward mission-driven work that supports animals and the people who care for them. I’m especially passionate about roles connected to animal welfare, wildlife support, customer service for pet-focused organizations, and operational roles within animal-aligned companies. My strengths in empathy, communication, and problem-solving translate naturally into environments where compassion and accountability matter. I’m at my best when I’m improving a process, calming a tense situation, supporting a team, or helping someone feel seen and supported. I bring a steady leadership style, authentic customer focus, and a genuine desire to make a positive impact, whether that’s through better service, better systems, or better support for animals and the communities around them. If your organization is working to protect, support, or improve life for animals (and the people who love them), I’d love to connect.