Cecilia T.

Background

About Cecilia T.

Cecilia Tang joined AWS as an Enterprise Customer Solutions Manager with over 20 years of experience across multiple industries. Cecilia helps Enterprise defining cloud strategies, developing and executing organizational cloud transformation. Cecilia influences and works closely with enterprise executives including AI/ML-driven digital transformation, cloud operational excellence and cloud-driven innovations. Prior to AWS, Cecilia was a strategic and innovative leader with a strong technical foundation skilled in developing, implementing and improving customer-centric business solutions in dynamic environment. Proven track record in developing productive and motivated global teams, identifying and executing strategic direction, developing innovative and creative solutions to enhance customer experience, improve operational excellence and meet business objectives.SPECIALTIES: Leadership• Communication (Presentations to Executives, One-on-one with Employee, Departmental, All Hands/Full-Staff conversations) in all forms via face-to-face, phone, email and social media etc. • Team Motivation and Inspiration• Team Coaching, Training and Mentoring• Delegating • Decision Making based on data analysis and insightsManagement• Team Management, Development and Performance Mgmt.• Strategic and Cross-Functional Project Mgmt.• Customer Engagement Mgmt.• Process Design and Mgmt.• Agile Method and Kanban for Process TrackingBusiness Planning & Development• Strategy Planning, Analytics and Execution• Proof of Concept / Technical Assessment• Pre-sales• Up-salesCustomer Experience (Support, Services and Customer Success)• Customer Relationship Building • Customer Journey Mapping• Business Value Delivering• Customer Retention• Renewals and Growth• Product AdoptionOperations & Finance • Analytical and Problem Solving• P&L and Margins Management• Hiring and Recruiting