Cesar Negrete
Program Director at Mettel
Based in New York, United States
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Seniority
Director
Department
General Business & Management
Location
New York
Industry
Telecommunications
Company size
748
Contact information
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c•••••••@mettel.net
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Background
About Cesar Negrete
Extremely customer focused, highly motivated Leader with extensive experience and proven successful track record in providing impeccable end-to-end customer service. Certified in ITIL V3 foundations, CSI (Continual Service Improvement), SOA (Service Offering and Agreements) and RCV (Release, Control and Validation) with strong knowledge of Incident, Problem, Change Management and impeccable delivery of services to high level customers.Effective skills in relationship management, negotiating with vendors, utilizing dashboards to analyze the performance of IT services, determine KPI’s, ensuring compliance with all SLA terms and recommending corrective actions. I am very familiar with cultural differences and escalation processes globally, specifically with the teams in EMEA, LATAM and APAC. Fluent in English and Spanish.
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