Chad Carroll

Background

About Chad Carroll

I don’t believe the traditional TPA model will hold up over the next decade. Too manual. Too slow. Too dependent on people doing repetitive work that should already be automated so they can contribute in more valuable ways. At MAP Retirement, we are rebuilding that model from the ground up.We are scaling a national TPA platform by combining:AI and automation in compliance and operationsStrategic acquisitions of high-performing firmsA global workforce model to increase capacity and turnaround timesA disciplined operating system focused on accuracy, speed, and accountability This is not incremental improvement. It’s a different way to run a TPA. In my role as President and Managing Partner, I focus on:Long-term strategy and growthM & A and integrationBuilding systems that scale without breakingDeveloping leaders across the organization I also believe most companies get “people-first” wrong.People-first is not about being soft. It’s about building an environment where high performers have: Clear expectationsThe right toolsAccountabilityThe ability to win That’s how you build teams that outperform—not just teams that get along. We are building MAP to be one of the most efficient and forward-thinking retirement platforms in the country. If you’re an advisor, TPA owner, or partner who understands where this industry is going, we should connect.