Chad Clabaugh

Background

About Chad Clabaugh

1/25 - Retail Banking Coach & Consultant Supporting retail community banking success by assisting an organization’s leadership in the development and implementation of a desired client experience. The experience achieved through consistency of associate /client interaction validated by the creation of supporting performance metrics. This is achieved through observation, coaching and celebration of the associates’ understanding, commitment and confidence. Leveraging 40+ years of retail banking, with exposure to community, regional and top 10 banks’ culture, curriculum and execution for retail banking success. My approach/goal is to develop an understanding the organization’s culture, existing associate development approach, measures of success and performance management approach. Achieved through 1. Listening, 2. Providing Insight and 3. Engaging the organization’s leadership to formulate what will support their Vision, Mission and Performance Measures by living the organization’s Core Values. 10/20- 6/24 SVP, Chief Consumer Services Officer 8/18 - 10/20 SVP Retail Sales & Service, PeoplesBank 11/15 - 8/18 BB & T, SVP - CPA Retail & Small Business Banking Manager 3/14-11/15 Susquehanna Bank, SVP Chief Retail Officer 8/12 – 3/14​ PNC ​ SVP Market Manager, Central PA Market ​ Responsible for all aspects of the Central Pennsylvania’s Retail Banking Division. Scope: Execution of the 4 corporate Retail Banking Strategies: Revenue Enhancement, Network Transformation, Front Line Risk Management and Employee development and engagement. 4/08 – 7/12 ​ SVP Sales and Service, Central PA Market​ Responsible for the translation of the corporation's sales and service strategies. ​ Achievements: ​ Developed specific Branch Planning Approach/Scorecard for the CPA Market Supported PNC Conversation 2010, 2011 and 2012 Gallup Great WorkPlace Leadership Award Recipient 2009, 2010 and 2011 Recipient of Circle of Excellence Award for the Retail Banking 01/04 - 04/08​ Sterling Financial Corporation ​ SVP - Retail Banking 1/03 - 12/06​ CEO - Bank of Hanover 9/97 - 12/02​ Chief Operating Officer/Executive Vice President - Sales and Services ​ Directly manage Senior Vice President of Commercial Lending, Senior Vice President of Investment Services, Vice President of Retail Credit Services, Vice President of Deposit Sales Support and Regional Sales Managers.