Chad Lusher

Background

About Chad Lusher

I am an experienced Customer Success Manager with strong background and track record in building relationships, ensuring customer satisfaction, retaining large books of business. Upbeat, adaptable, flexible. I thrive in fast-paced, high-growth, start-up environments. Through my experience I have proven my team leadership, project management, problem-solving, and analytical skills. I demonstrate an encouraging, supportive, confidence builder leadership style. I love giving back to my community and I'm an active community member, with significant volunteer leadership experience. Willing to travel. Expertise in: customer advocate, customer lifecycle, cross-functional collaboration, customer feedback, Salesforce, CRM, process improvement, sales support, account management, customer success, implementation, upselling, customer retention, SaaS-based technology, customer success best practices, strategy, operationalization, communication, program management