Chad Matthews

Background

About Chad Matthews

As a highly motivated and accomplished customer service professional with multiple awards for outstanding contribution & performance, my passion for delivering exceptional customer service has been the driving force in my success in this field.Throughout my career, I have fostered positive relationships with clients & teams alike by achieving & exceeding operational requirements. I am well-versed in dispute resolution, root cause analysis, & customer relationship management. My skills & expertise are finely honed - underpinned by a proven track record with a plethora of cross-departmental experience. I currently oversee a Special Operations Team comprised of several units responsible for various tasks. These responsibilities span from chargeback dispute representation, fraud prevention, providing technical support, and storage and operational assistance.