Chad White

Background

About Chad White

Current Patient Access Rep with a robust record of accomplishment at SSM St. Anthony’s Midwest/Optum/Alliance Health. I have been a committed employee for the last 11 years at the same hospital. I have worked and trained in several departments, so I have a broad knowledge of Health facility administration. I am proficient in cash reconciliation, eligibility determination and insurance verification, I have excelled in mastering multiple software applications, and I can swiftly adapt to new processes. I excel in customer service and financial counseling. October 2013 to Present SSM St. Anthony’s/Optum/Alliance Health/Midwest Regional Medical Center Job Responsibilities Obtained signatures for fiscal responsibility and treatment procedures from patients or guardians. Developed efficient methods for verifying insurance eligibility, collecting co-pays and deductibles, reconciling accounts receivable reports. Resolved customer inquiries about billing charges, payments and aided in financial counseling. Daily cash reconciliation for facility. Verified and balanced multiple department revenues. Reviewed department balances daily for accuracy and resolved any discrepancies. Supplied superior customer service and patient experience by visiting patients, greeting walk-ins, answering phones, and responding to all other inquiries promptly. Processed all incoming and outgoing mail for the entire facility. Demonstrated ability in deciding eligibility for government programs. Competently evaluated client financial statements according to program guidelines and regulations. Adeptly responded to emails, phone calls, or written correspondence promptly. Utilized computer systems to accurately process applications, verify information, and update records. Interviewed applicants to obtain and verify information to decide eligibility. Explained program requirements in detail to potential participants and answered their questions. Monitored payments of benefits throughout duration of claim. Skills Excellent Communication skills Proficient Computer skills, able to learn and use multiple applications. Teaching and training Counseling and Guidance Proficient with Microsoft Office, Word, PowerPoint, Excel, Outlook, Team Meetings and Google Docs