Chafic Haddad

Background

About Chafic Haddad

Highly motivated Customer Success Manager with 10 + years experience in SaaS, particularly in the social media management and automated marketing industries. Having worked with social media management platforms early on when Twitter and Facebook were revolutionizing how companies engaged with customers, I have a lot of experience consulting with companies and developed comprehensive social media strategies as trends have evolved over the past decade. I am passionate about delivering positive onboarding experiences by ensuring that each customer feels as if I am a trusted advisor who understands their business objectives and goals. I enjoy planning adoption roadmaps to demonstrate the value of each feature found in products and services that are offered. I love working for companies who design machine learning and AI capabilities into their products as I have witnessed a trend towards companies realizing the benefits of how machine learning and AI can play a huge role in understanding their customers and their experiences.