Chais McRae

Background

About Chais McRae

As the leader of our Canadian ServiceNow practice, I have over a decade of experience in driving enterprise transformation through strategic technology deployments. My career has been defined by a progression from technical delivery to leading complex, high-impact engagements where I help organizations reimagine their operations through the ServiceNow platform. Starting as a ServiceNow developer, I gained a deep technical foundation before transitioning into architect and pre-sales roles. This 360-degree view of the platform equips me to approach challenges not just from a solution design perspective, but with a clear focus on business outcomes and organizational change. What sets my approach apart is a commitment to aligning ServiceNow capabilities with broader business objectives. I partner with C-suite leaders and key stakeholders to not only deliver platform implementations but to shape initiatives that drive measurable improvements in efficiency, user experience, and long-term growth. If you're seeking to leverage ServiceNow to drive strategic transformation, or would like to discuss the future trajectory of the platform, I welcome the opportunity to connect and exchange insights