Chaitali Johri

Background

About Chaitali Johri

An astute professional with 16+ years of experience in handling a wide gamut of complete SDLC Application Development, Implementation and providing support. • Documentation of Business processes and analyzed procedures to see that they would meet changing business needs• Adept in working on CRM application in healthcare, banking, consumer goods and telecom domains. • Worked as Business analyst on Service Assurance, Product configuration and Order Management module in Telecom domain. • Deft at gathering & mapping the requirements, custom designing solutions as well as troubleshooting for complex software & application problems. • Worked closely with Business Users to enable business process using SFDC. • Gained exposure for complete SDLC from requirement analysis to system study, designing, testing, de-bugging, documentation and implementation. • Hands-on experience in preparing design documents. • Have been at Client side and has worked directly with Customer to manage releases and project delivery operating out of multiple Stakeholders (including various Vendor) and locations with different Time Zone. • Experienced in building Custom Applications that includes administration, configuration, Implementation and support experience with Salesforce.com platform.• Experience in Sales force Customization, Security Access, Workflow Approvals, and Data Validation, Data Utilities, Analytics, Sales, Marketing, Customer Service and Support Administration in Salesforce.com CRM and Force.com Platform.• Expertise in standard Sales force configuration that include workflow rules, page layouts, Record Types, Approval Processes, Assignment rules, Validation rules, Triggers, etc.• Good communication & interpersonal skills with abilities in resolving complex software issues.