Chaman Singh

Background

About Chaman Singh

For over 23 years, I have dedicated myself to collaborating with prominent organizations, utilizing my expertise to architect, design, implement, and seamlessly integrate data analytics solutions. My focus has been on addressing critical business questions and fostering growth through the strategic application of data analytics. I began my career as a data integration and business intelligence specialist, evolving into the role of a solution architect. In this capacity, I designed forward-thinking solutions, bridging the gap between raw data and its business value. My experience as a logical, physical, and semantic data modeler made data accessible and comprehensible for business users. Being an early adopter of Hadoop, I successfully architected, designed, and implemented resilient solutions, accommodating substantial data volumes. As a solution architect and tech lead, I played a pivotal role in developing data integration solutions for the Loblaw PC Optimum loyalty program, benefiting over 16 million members. Embracing cloud technology early on, I served as a Tech Lead overseeing the migration of Hadoop to Azure HD Insight and Google Data proc. Over the last five years, I excelled in the role of Customer Success Manager/Geo Lead, providing unwavering support to Teradata customers in their adoption of solutions. My commitment lies in ensuring their success as they navigate the dynamic landscape of data analytics and technological advancements. In my current role as Customer Success Geo Lead, I also manage high-value accounts in the Canadian Geo as a Customer Success Manager. • Managed ARR of $13M+ on Strategic (Retail and Telecom) accounts for Teradata. • Developed impactful value engagements and success plans, driving adoption and renewal with the Sales team. • Enhanced Teradata analytics and AI/ML skills for platform users through initiatives. • Drove Teradata platform adoption. • Acted as a trusted advisor. • Supported Teradata product maturity, enhancement, and modernization. • Monitored customer sentiment through NPS and satisfaction surveys, addressing improvement opportunities. • Integrated customer business strategy into the account success plan. • Managed day-to-day activities with the customer, exploring cross-sell and upsell opportunities. • Tracked operational metrics.