Chance Sarbin

Background

About Chance Sarbin

With a career spanning customer service, team leadership, and lending, I bring a diverse skill set honed through hands-on experience across multiple industries. Starting out as a Shift Supervisor at McDonald’s, I learned the importance of fast-paced decision-making, team coordination, and delivering exceptional customer experiences. My time at Telstra and Regent Cinemas further strengthened my ability to connect with customers, solve problems efficiently, and thrive in dynamic environments. Currently, as a Customer Experience Specialist and Lending Specialist at Hume Bank, I am passionate about my career in the finance industry and dedicated to helping individuals and businesses achieve their financial goals. I leverage my strong foundation in customer service and leadership to provide tailored financial solutions and outstanding service. My role combines my passion for helping people with my expertise in lending, ensuring that customers feel supported and well-informed throughout their journey. The finance industry excites me because of its ability to make a tangible difference in people’s lives, whether it's helping someone buy their first home, manage their finances, or plan for the future. I am committed to continuous improvement, both for myself and the teams I work with, and always strive to enhance the customer experience while achieving business goals. Key skills I bring to the table include:* Leadership and team supervision * Customer service excellence * Lending and financial solutions * Problem-solving and conflict resolution * Process improvement and efficiency I’m excited to continue evolving in my current role and to bring my experience, passion, and problem-solving skills to new challenges in the finance industry.