Chanda Padmashali

Background

About Chanda Padmashali

o Dynamic career of over 21 years of rich and extensive experience. o An effective leader with distinguished abilities in recruiting leading training large cross-functional and multi-cultural teams for running successful process operations across the units; demonstrated capabilities in developing and implementing Critical to Quality Service Standards o Proficiency in managing service delivery operations with key focus on identifying accounts defining SLA’s contracts SOP’s; skilled in ensuring optimal utilization of capacities / resources along with handholding of business partners & key stakeholders o Interfaced with top management for evolving strategic vision drove change infusing new ideas and took enterprise system performance to the next level o Spearheaded process improvement projects including FTE Release Domain Projects Cost Reduction and TAT Improvement o Initiated Knowledge Transfer for achieving productivity improvement o Played a pivotal role in establishing the Mumbai Data Services Team (one of the 1st Mumbai GRC Teams) as well as working with the Original Business Team to ensure the proprietary system became one of the preeminent Investment Research Database Platforms o Assumed various different roles as a part of strategic initiatives and projects within various teams like Client Data Feeds Management Data Services Admin Risk and Control Team ADR Team Product Automation Market Data CRM Subscriptions and Model Distribution Team o Participated in Internal Audit Process liaised with Compliance Officer Risk & Control Head BISO (APAC) by providing relevant process documents with the prime focus towards getting a better audit rating for the department o Member of Mumbai GRC Diversity Council; continued to be the SPOC person of research group and encourage research staff to participate in Diversity group initiatives o Active member of Citi Mumbai NKP Women Diversity Network since 2015 and currently acting as the Co-Chair of Citi Mumbai NKP Women Diversity Network for over 3000+ employees since 2017 and Community Outreach Member of Citi India Pride Network